Returns, cancellations and refunds

Last updated: October 4, 2026

Custom printed products

Products made with your logo, artwork, colors or other personalized specifications are made for your order. Once artwork is approved and production has begun, custom products are not eligible for change-of-mind returns or exchanges. This does not limit your rights if a product is defective, incorrect or otherwise fails to meet applicable legal requirements.

Cancellations and changes

To request a cancellation or change, email us as soon as possible with your order number. We will confirm whether the request can be accommodated based on artwork and production status. A request is not confirmed until we respond. If a cancellation is accepted before production begins, we will refund the cancelled items; any separately agreed, already completed design services or other non-refundable charges must have been disclosed before purchase.

Damage, defects or an incorrect order

Inspect your order when it arrives and contact us promptly if it is damaged, defective, incomplete or different from what you ordered. Send your order number, a description of the issue, and clear photos of the product and packaging where appropriate. We will assess the issue and arrange an appropriate repair, replacement or refund. Product warranties are listed on the relevant product page.

Non-personalized items

You may request a return of an unused, non-personalized item within 30 days of delivery. It must be in its original condition with all components and packaging. Contact us for authorization and return instructions before sending anything back. Unless the return is due to our error or a defect, you pay return shipping; original shipping charges are not refundable except where required by law. No restocking fee applies.

Return instructions and refunds

Do not send products to our business address without return authorization; the appropriate return location may differ. Approved refunds are sent to the original payment method after the return or claim has been assessed. We will tell you when the refund is issued; your bank or payment provider controls when it appears in your account.

Your rights and contact

Nothing in this policy excludes or limits mandatory consumer rights. For assistance, email orders@canopystation.com or call 888.246.4046.